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How to control the server from the portal

For customers who have completed migration to the new portal, the following instructions detail the process to obtain your VPS login credentials, perform server reboots, stop and start your server, and proceed with an OS reinstallation.

1 . Log in to your portal.

2. Selecting your service

On the dashboard, under "Your Active Products/Services", click the "Manage" button of the service
3. Start, Stop, Reboot

Start - refers to the action of initiating or launching the virtual server. When you start a VPS, you are essentially turning on the virtual machine, allowing it to run and become accessible over the network. "Starting" a VPS is the process of powering on and initializing the virtual server so that it becomes operational and ready to serve its intended purposes.
Reboot - similar to restarting a physical computer. It's a process where the VPS shuts down temporarily and then starts up again. Rebooting a VPS helps refresh the system, clear out any temporary issues (like corrupt cache or unresponsive processes), and ensure that all software and services are running smoothly. It's a common troubleshooting step to resolve minor software glitches or to apply updates that require a restart. Keep in mind that during a reboot, there will be a temporary period when the server is unavailable until the startup process is complete - under 10 seconds for a VPS and 3 minutes for a dedicated server.
Stop - refers to the process of shutting down the virtual server instance. When you stop a VPS, you essentially turn off the virtual machine, halting its operations and freeing up the resources it was using. This can be compared to shutting down a physical computer. It's important to note that stopping a VPS will result in temporary downtime, as the server is turned off. If you need the VPS to be accessible again, you'll need to "start" it, which involves booting up the virtual machine and allowing it to resume its operations. Shutting down the server does not stop or pause your subscription as our hardware resources remain dedicated to your server.

4. Server Status

Always check the status of the server. This part of the page refreshes automatically every minute. If you have rebooted the server, you will see a “Stopped” status first, and then it will change to “Running” shortly after.

Reinstall -- When you reinstall a VPS, you are essentially wiping out the existing operating system and applications on the server and replacing them with a fresh installation. This can be useful if you want to start over with a clean slate or if your current system is experiencing issues that cannot be easily resolved.

Console -- In a VPS (Virtual Private Server), the "console" refers to a feature that provides direct access to the server's operating system through web interface. It's like a remote terminal or command line interface that allows you to interact with the VPS as if you were physically present in front of it. The console is particularly useful in situations where you might not be able to access the VPS through traditional remote methods (such as Remote Desktop or SSH) due to network configuration issues or other problems.

For customers who have not transitioned to the new portal, please visit There, you can initiate a chat with one of our technical support representatives. Kindly request assistance for the migration of your data. All new clients who joined ChartVPS after July 2023 are automatically set-up with the portal.

Updated on: 08/05/2024

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